Image credit: CloudBlue
Image credit: CloudBlue

CloudBlue, an Ingram Micro business and a world-leading cloud ecosystem technology company, has completed the acquisition and integration of Harmony Business Systems (HBS) as part of its efforts to help its partners scale faster, more efficiently, and with less risk.

The investment in HarmonyPSA, which is a comprehensive, next-generation professional services automation and revenue management software, completes CloudBlue’s digital supply chain and makes it the only company in the industry to provide every component of a complete technological ecosystem.

The integration considerably reduces the time and money that managed service providers (MSPs) spend on essential but tedious tasks such as contract management, billing, ticketing, and customer relationship management (CRM).

Nimesh Davé, president of CloudBlue (Image credit: CloudBlue)
Nimesh Davé, president of CloudBlue (Image credit: CloudBlue)

“The acquisition of Harmony is a direct response to our MSP partners’ requests to help them quickly transform and grow a cloud services business with less risk,” said Nimesh Davé, president of CloudBlue and Ingram Micro Cloud.

HarmonyPSA was purpose-built to manage any type of service by unifying sales, operations, and finance functions. It combines CRM, ticketing, storefront, lead generation, assisted sales, and vendor competency and incentive programs into a single solution as a quote-to-cash and accounting system. 

The solution is now available for the first time on the UK Ingram Micro Cloud Marketplace. UK-based HBS will independently operate HarmonyPSA to serve customers around the world. 

Resellers will have a dedicated instance to quickly find and procure hardware and software, pay-as-you-go and recurring subscription cloud technologies across various online marketplaces, including Ingram Micro Online and Ingram Micro Cloud Marketplace.

Industry landscape

The development comes at a crucial juncture for the cloud ecosystem as the coronavirus pandemic has accelerated digital transformation across different segments of the economy all over the world.

The anything-as-a-service (XaaS) market is set to triple in value over four years, and  worldwide end-user spending on public cloud services is forecast to grow 18.4% to total $304.9 billion this year and reach $927.51 billion by 2027.

“By working together, we will dramatically scale our customer base and expand our offering across various marketplaces,” said Steve Powell, co-founder and CTO of HBS.

Steve Powell, co-founder and CTO of HBS (Image credit: HBS)
Steve Powell, co-founder and CTO of HBS (Image credit: HBS)

With customers in 15 countries, the HarmonyPSA platform features multi-language support and enjoys one of the highest customer satisfaction ratings in the industry.

Long-term mission

The acquisition furthers the mission of CloudBlue, which is creating the world’s most complete MSP tool kit and the largest services marketplace in the world.

It currently powers more than 200 of the world’s largest provider cloud marketplaces, which collectively represent more than 30 million enterprise cloud subscriptions.

Stephen Robitaille, director of sales operations at intlx Solutions and a customer of HarmonyPSA, is enthusiastic about the platform’s ability to automatically create purchase orders and generate unique reports that track project profitability on all aspects of the business. “It’s made my work much easier and our business much more efficient.”

Disclosure: This article mentions a client of an Espacio portfolio company.